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Training Manager - Housekeeping - Custodial

Company: Walt Disney World Resort
Location: Ruskin
Posted on: May 14, 2022

Job Description:

The Housekeeping - Custodial Training Manager collaborates with Operations Training, Labor, local leaders and other partners to onboard new hires. You will focus on knowledge transfer and building a culture focused on the Guest and Cast Experience. You will provide hands-on, real-time coaching to inspire excellent performance in an environment founded on teamwork. The Housekeeping - Custodial Training manager must exercise empathy and compassion for individuals. You will assess training needs and provide job-specific coaching to enhance the skills of Cast Members in the Housekeeping and Custodial areas. You will report to the local Housekeeping Director.

Responsibilities :

You Will:

  • Support onboarding, ongoing training, cyclical cleaning efforts, and align training hours to individual housekeeper needs
  • Participate in the operation with new hires, leading with care and empathy, nurturing them to succeed through coaching with a goal of Cast Member retention
  • Evaluate On Job Training and learning while partnering with training leaders, representing operational expertise and partnership with local housekeeping and custodial leaders
  • Propose training solutions and implement and sustain the training strategy
  • Strengthen the quality of training in local areas to ensure Cast Members are successful in their roles
  • Partner with Line of Business contacts on operating guides content to ensure procedures match all updates
    Basic Qualifications :

    You Have:
    • Minimum of three years of leadership experience in Housekeeping or Custodial areas
    • Lead through compassion and empathy
    • Lead by being in the operation, being hands-on and along side Cast Members
    • Professional Partnership skills and ability to sustain partner relationships
    • Motivate teams through coaching and nurturing of cast members
    • Conduct organizational analysis and identify opportunity areas in which Operations Training can be strategic
    • Proficiency in training processes and with training resources
    • Experience assisting with the delivery and communication of training
    • Flexible work schedule, including weekends and holidays
      Preferred Qualifications:

      Multilingual: Fluency in Spanish, Haitian-Creole or Portuguese
      Required Education :
      High school diploma or equivalent

      Additional Information :
      Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at


Keywords: Walt Disney World Resort, Palmetto , Training Manager - Housekeeping - Custodial, Executive , Ruskin, Florida

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