Company: First Service Residential
Location: Sun City Center
Posted on: May 15, 2022
Do you aim high? Are you genuinely helpful? Are you looking for a
place where you can make a difference, receive ongoing support and
training, and build a rewarding, long-lasting career? Then you may
be a good fit for FirstService Residential, North America's
foremost property management firm. We're all about our associates,
and as we continue to grow, we're looking for even more quality
people who share our dedication to doing what's right, improving
residents' quality of life, building great relationships and truly
making a difference for their clients, their colleagues and
themselves. Is that you? If so, we think you should get to know
Performs highly responsible management, administrative and
professional duties as the General Manager under general policy
guidance from the Board, exercises a high degree of independence,
initiative, and professional expertise in the administration and
day-to-day management of the Association in accordance with policy
established by the Board and city, state, and federal laws,
Articles of Incorporation, CC&R's and bylaws, including
regulations and guidelines. Has overall responsibility for all
Association departments and contracts.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by
positions in this job classification. Not all duties assigned to
every position are included, nor is it expected that all positions
will be assigned every duty.
Provide management and leadership to entire community
Reports to the Regional Director. Collaborate with managers and
Regional Director to develop the association's business plan.
Ensure the goals and needs of the property, company and its
customers are consistently met. Maintains rapport with the
community by providing an effective level of responsive and vital
customer service, including timely follow through on member
requests, disputes, and complaints through team or delegation of
Monitor, manage, and control the overall operations and activities
Manage the functions of association contracts while maintaining
standards of excellence for processes, methods and personnel.
Assign and review the work of staff, ensure deadlines are met in a
timely manner and prioritize and delegate workload as necessary.
Align resources to work assignments and processes to meet business
requirements. Provide leadership and direction and assist in the
investigation and resolution of internal and external problems and
Department heads report to the General Manager. The oversight of
these department heads allows for continuity of standards and
policies and allows the evaluation of management programs/services
to identify needed changes, enhancements and/or expansions.
Partner with Regional Director, executive team, and internal
departments to develop and lead the introduction and integration of
new programs, services and initiatives. Act as liaison to ensure
quality service is delivered, to ensure a high level of resident
service and achievement of company and property goals and
Oversee training and cross-training programs and ensure all direct
and indirect associates are aware of and comply with company,
government and customer regulations, policies, work procedures,
instructions and deadlines. Participate in training programs and
webinars as required.
Provide leadership and work with the Leadership Team to develop and
retain highly competent, diverse, public-service oriented staff
through selection, compensation, and training and day-to-day
management practices that support the company's mission, operating
plans and objectives.
Maintains associates job results by coaching, counseling, and
disciplining associates planning, monitoring, and appraising job
Maintain knowledge and understanding of the contract between the
association and FirstService Residential. Ensure all contractual
obligations are being met.
Achieves financial objectives by contributing to the development of
the annual budgets; scheduling expenditures; analyzing variances;
initiating corrective actions; anticipating long-term issues.
Work with the Accounting Manager and heads of each department to
make sure that Association finances remain balanced.
Review bid comparison analyses prepared by CAM for the
sub-associations and prepare and uses the ederation Board's Request
for Proposal for bid solicitation.
Keeps the Regional Director informed by collecting, analyzing, and
summarizing information and trends by providing at minimum, weekly
operation updates/reports; remaining accessible; answering
questions and requests.
Prepare, maintain and submit a wide range of reports, contract
lists, presentations, documents and manuals as required.
Maintain awareness of changes in rules, statutes or regulations,
including SOP's, and communicate changes to staff. Direct training
of staff when new procedures are required to comply with changes,
including implementation. Onboard new associates.
Participate in the development of Standard Operating Procedures and
maintain existing procedures. Review processes and ensure they are
in compliance with current statute. Manage the communication and
compliance of SOPs within teams, managers and internal and external
Maintain accurate records, files and communications pertinent to
the Association and maintain up to date equipment maintenance logs
and emergency shut off procedures book. Comply with existing
contractual obligations as to records management.
Review landscape inspections, wet/dry reports and verify accuracy.
Oversight of any landscape associates, including contracts and
Attend Board meeting and sub-association meetings.
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service
Conduct business at all times with the highest standards of
personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain
workflow and to meet schedules. Notify supervision of unusual
equipment or operating problems and the need for additional
material and supplies.
May participate in any variety of meetings and work groups to
integrate activities, communicate issues, obtain approvals, resolve
problems and maintain specified level of knowledge pertaining to
new developments, requirements, policies, and regulatory
Ensure all safety precautions are followed while performing the
Follow all policies and Standard Operating Procedures as instructed
Perform any range of special projects, tasks and other related
duties as assigned.
Directly or indirectly supervise associates within the assigned
Education & Experiences
At least five years of experience in local government. Experience
as a City Manager or Assistant City Manager experience or
equivalent executive leadership in municipal government is
Five (5+) years' experience in Property Operations, Hospitality or
Construction; or equivalent combination of education and
experience. Must be certified and licensed by the State of Florida
for Community Association Management (CAM).
A bachelor's degree in political science, business administration,
public administration, or any other related field from an
accredited college or university.
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and/or ability
Managing and directing operations of a municipality
Experience with various types of governmental forms and
relationships between professional managers and elected
Delegating authority and responsibilities
Knowledge of race and ethnic issues in cities
Understanding of local laws, codes and regulations
Financial management in city government
Ethics in leadership, making value-based decisions
Experience with goal setting and program evaluation
Negotiation experience to resolve complex and sensitive
Understanding of HR management best practices, staff facilitation
and strategic planning
implementing and overseeing policies set by the Board of
Knowledge and ability to apply Florida Statutes and Community's
Knowledge of assets, cash balance, and availability of funds for
projects and cash flow management for capital improvements
Knowledge and understanding of financial statements and reserve
requirements for the Association
Excellent organization, motivation, leadership, management and
Critical thinking, complex problem solving, judgment and
Ability to apply a comprehensive knowledge of particular field of
specialization to the completion of difficult assignments.
Excellent customer service skills
Strong verbal and written communication skills. Ability to
communicate and provide guidance to all associate levels.
Strong presentation skills
Ability to read, analyze and interpret technical procedures, leases
Must have a strong work ethic and be detail-oriented with excellent
organizational and multitasking skills.
Must have strong proficiency in Windows and Microsoft Office,
including but not limited to Word, Excel, Power Point and Outlook.
Proficiency researching the Internet. Previous experience with
financial and accounting programs preferred.
Ability to work with sensitive or confidential information.
Demonstrated experience managing large, complex accounts or
projects. Ability to meet deadlines and work well under
Ability to work well in a team environment as well as
independently. Must be self-driven with the ability to identify,
plan and prioritize business opportunities.
Knowledge of mechanical operations of a building and equipment
Ability to respond to emergency situations within established
Ability to adjust to changing circumstances.
Tools & Equipment Used
Computer and peripherals, standard and customized software
applications and tools, and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Hours over and above normal office hours will occur, including
evenings, holidays, and some weekends. Schedule is subject to
change based on business needs.
Work may involve some driving/traveling to various sites.
Disclaimer: The above information on this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of employees
assigned to this job. This is not an all-inclusive job description;
therefore, management has the right to assign or reassign
schedules, duties and responsibilities to this job at any time.
Keywords: First Service Residential, Palmetto , General Manager, Executive , Sun City Center, Florida
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