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Manager of Advocacy - Ruskin Location

Company: The Crisis Center of Tampa Bay Inc.
Location: Ruskin
Posted on: May 21, 2023

Job Description:

Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Manager of Advocacy provides direct supervision to the sexual assault Advocates and ensures compliance to program policies and procedures for delivery of client-centered services for persons experiencing major life challenges relating to sexual assault. The Manager is responsible for ensuring that the needs of sexual assault victims are met in a trauma informed and empowerment based model. She/he is responsible for operational compliance with contracts and funders. This position performs duties of moderate difficulty requiring the frequent exercise of initiative and independent judgment under general direction. This position reports to the Director of Sexual Assault Services and his/her absence to Senior Director of Corbett Trauma Center.

Strategic/Transformational Duties and Responsibilities

  • Supervises direct service providers (Staff and Volunteer Advocates) as a necessary and essential part of providing a seamless delivery of services to victims of sexual assault, domestic violence, child sexual abuse, sex trafficking, bullying or other crimes
  • Provides direct services to victims in complex circumstances when clients are escalated and require a higher level of intervention skills.
  • Solicits and maintains client feedback to ensure that the agency is providing clients with the optimum services that meets needs.
  • Prepares and delivers public presentations on Sexual Violence to promote awareness, identify victims and ensure services and referrals are available.
  • Implements policies and procedures for all SAS programs and ensures compliance with State of Florida regulatory guidelines, standards and rules, agency policies and industry best practices
  • Provides coaching and performance evaluation of Advocates and Lead Advocate.

    Transactional/Administrative Duties and Responsibilities

    • Provides direct supervision to Advocates and Lead Advocate.
    • Ensures compliance to program policies and procedures for delivering client-centered services for persons experiencing major life challenges relating to sexual assault.
    • Ensures operational compliance with contracts and funders.
    • Trains, develops and oversees Sexual Assault Services Advocates and assists Lead Advocate with training and development of Volunteer Advocates.

      • Facilitates peer reviews of advocate's cases to offer real-time case planning and advocacy support for specific clients.
      • Manage and ensure 24/7 availability of advocacy services for victims of sexual assault by Volunteer and Staff advocates.
      • Maintains and develops relationships with individual community service providers and service systems.
      • Assures that all services are properly documented in accordance with industry standards, accreditation requirements, and Crisis Center of Tampa Bay agency policy and procedures.
      • Provides advocacy and information and referral services to victims of sexual assault and their significant others.
      • Ensures Staff Advocates receive training to be certified as Crimes Victim's Compensation filing assistants.
      • Participate in community awareness activities.
      • Improves service delivery within the overall structure of The Crisis Center of Tampa Bay.
      • Oversee internal systems of operation.
      • Responsible for data collection and reporting.
      • Responsible for ensuring client cases are documented in a timely manner following protocol.
      • Assist in coordination of clinical services.
      • Represent the Agency at appropriate meetings or task forces.
      • Assist with training programs related to issues of sexual abuse.
      • On-call responsibilities during afterhours and holidays.
      • Other duties as appropriate.

        Required Competencies
        Adaptability *Remains open-minded and adjusting one's behavior in light of changing conditions; Managing transition between tasks well and adapts to shifting priorities; Facilitating others' ability to flex and refocus in light of changing conditions or priorities.
        Cooperation / Teamwork *A desire to accomplish together what you cannot accomplish alone; respecting all views and leveraging each other's skills and experiences; working in the best interest of the team in the pursuit of common goals.
        Customer Service *Both internal and external, listens and respects all customers' opinions and ideas and maintains appropriate professional boundaries. Demonstrating a concern for the needs and expectations of customers and making them a high priority; Responding effectively to customer questions and needs in a timely manner. Building strong relationships of trust with customers.
        Engaging Communication *Ability to shape communication so as to draw favorable attention of and meet the needs of the audience; Conveying ideas and opinions clearly through tact and consideration of others; Listening attentively to others' ideas and opinions in an effort to fully understand the message; Writes and speaks clearly and effectively.
        Judgement *Making sound decisions based on accurate and relevant facts gathered, rather than emotions; Analyzing situations carefully by applying logic and practical thinking before taking action or making referrals for services.
        Problem Solving *Anticipating and identifying work-related problems; Analyzing problems in a systematic and timely manner; Gathering relevant information prior to implementing reasonable solutions; Acting decisively to implement appropriate solutions, and considers the impact on other areas within the organization.
        Self-Management *Taking of responsibility for one's behavior and well-being; Working effectively under stress and adapting one's style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.
        Valuing and Fostering Diversity *Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
        Education and Experience

        • Bachelor's degree in Human Services or related field.

          • Four years of experience in advocacy, social work or a related field.
          • Bilingual (Spanish) preferred.
          • Must possess reliable transportation and a valid Florida Driver's license.

            Knowledge, Skills and Abilities:

            • Knowledge of legislation regarding sexual assault victims.
            • Knowledge of surrounding counties law enforcement agency's protocol with regards to victims of sexual assault.
            • Understanding of trauma informed care and how trauma affects the people who come the Crisis Center for services.
            • Critical thinking skills and ability to view programs and services from a systems perspective.
            • Knowledge of contract administration and management.
            • Excellent project management and organizational skills; proven ability to manage multiple projects and achieve results
            • Excellent communication (oral, written, and presentation) skills.
            • Ability to create a team environment using strong interpersonal skills
            • Detail-oriented and comfortable with a fast-paced environment
            • Analytical thinker with excellent quantitative, analytical, and problem-solving skills
            • Knowledge of best practices in all related program areas and ability to incorporate these best practices into actual program services and operations.
            • Skill in using MS Office products and database management software.

              • Complete Advocacy Core Training as required by FCASV within the 30 days of employment.

                Physical Demands/Working Conditions
                Physical Requirement: Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.
                Working Conditions: Work is performed indoors, but on occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate.
                Travel: Minimal
                Hours: M-F varied hours, with on call responsibilities afterhours and holidays.
                Join Us!
                The Crisis Center of Tampa Bay is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The Crisis Center of Tampa Bay is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
                Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The Crisis Center of Tampa Bay will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
                We want you to be YOU, and you're encouraged to apply! Come learn more today!

Keywords: The Crisis Center of Tampa Bay Inc., Palmetto , Manager of Advocacy - Ruskin Location, Executive , Ruskin, Florida

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