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Medical Front Desk ( Check Out)

Company: EliteHealth Group
Location: Venice
Posted on: November 22, 2021

Job Description:

Summary/ObjectiveThe Front Desk (Check In / Check Out) is a member of the operations and front desk team, responsible for welcoming patients, and ensuring their interaction with EliteHealth is pleasant and performed in a timely matter. Primary responsibilities include checking in patient, verifying appointment information and completing check out procedures. The role requires excellent communication skills, a positive and friendly attitude, ability to multi-task and strong organizational skills.The essential functions of a patient ambassador are the following, but not limited to: - Greet patient and properly check patient in the EMR system - Ensure personal information and appointment are accurate - If patient is new make sure to complete new patient package forms - If patient is new provide overall information about EHG medical services - Update insurance information and take patient picture for EMR records - Collect any co-payments or balances due, provide information as needed - Communicate arrival of patient to clinical staff - Monitor arrival time to ensure patient is seen in a timely matter - Communicate with center manager if patient is unhappy or dissatisfied - At check-out schedule future or outside appointment - Print referrals - Review flowsheet and collect any additional payments, if needed - Provide information about any future diagnostic testing and co-payments, if applicable - Assist patient with transportation information if needed - Enable and explain the patient portal and Healow - Be attentive and answer any questions the patient may have - Provide an appointment card and instructions for next visit or appointment - Provide information to patient about our 24/7 phone line, chronic care and in-house services - Create telephone encounters as needed - Check emails and voicemails, make sure to follow up properly - Review schedule for the following day to ensure optimization of patient care and make changes if needed - Communicate with center manager any concerns or issues regarding patients or co-workers - Provide excellent customer service and display positive attitude - Work on additional assignments or tasks as instructed by center managerRequirements:

  • Must be friendly and outgoing, prior medical experience preferred but not required
  • Strong customer service and patient oriented
  • Ability to work well under pressure
  • Strong communication and organizational skills
  • Efficient time management and adaptability
  • EMR knowledge and familiar with medical terminology
  • Prior experience with insurance coverage and plans
  • Must be a team player; ability to work well with others and help as needed
  • Ability to follow instructions by directive
  • Bilingual, a plus''Work Location:
    • One locationWork Remotely
      • NoJob Type: Full-timePay: From $15.00 per hourBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Health insurance
        • Paid time off
        • Vision insuranceSchedule:
          • Monday to FridayEducation:
            • High school or equivalent (Preferred)Experience:
              • Customer Service: 1 year (Preferred)
              • Computer Skills: 1 year (Preferred)Language:
                • Spanish (Preferred)Work Location: One location

Keywords: EliteHealth Group, Palmetto , Medical Front Desk ( Check Out), Healthcare , Venice, Florida

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