Resort Host - Mainsail Beach Inn
Company: Mainsail Lodging & Development
Location: Bradenton Beach
Posted on: June 17, 2022
Job Description:
Job DescriptionABOUT USOverlooking the stunning turquoise waters
of Anna Maria Island, Mainsail Beach Inn features twelve residences
ideally situated on Holmes Beach.JOB SUMMARYThe Resort Host is a
unique position in which the host will be responsible for Front
Desk, Bell Services, and Concierge Services. They will be the first
impression providing a unique check-in experience. DUTIES &
FUNCTIONS
- Escort guests to room according to their preferences paying
attention to those nonverbal cues to make each experience
unique
- Assist guests to their rooms
- Assist with guest luggage as needed
- Ability to interact with guests and share hotel knowledge using
personalization such as using the guest name
- Responsible to know all functions to showcase the resort to
each guest
- Maintain guest confidentiality
- Share knowledge of events and features within the resort
- Maintain knowledge of resort and local events to enhance the
guests stay
- Provide local information for shopping, dining, nightlife, and
recreational destinations
- Receive, store, and deliver luggage and mail
- Run errands for guests
- Deliver fresh towels to guests and re stock room amenities as
needed
- Inspect rooms for cleanliness
- Make travel arrangements for guests to include sightseeing and
other tours
- Assist with coordination between Housekeeping and
Maintenance
- Verify & deliver guest requests
- Respond to guest inquiries
- Follow scheduled shifts and follow break and lunch
requirements
- Report any suspicious activity or unusual items in room
- Report any irregular behavior from guests in public areas and
or in room
- Ability to take initiative and handle assignments with limited
supervision
- Follow all hotel policies and procedures as outlined in the
team member handbook
- Maintain cleanliness and order of work areaHotel Performance
- Ensure successful performance assisting guests with an
exceptional experience to ensure high performing scores on
TripAdvisor and other social media sitesQUALIFICATION
STANDARDSEducation & Experience:
- High School diploma or higher
- Previous hospitality experience preferred
- Excellent customer service skills
- Excellent communication skills, both verbal and written
- Ability to use technology Physical Demands:
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 50 lbs
- Ability to communicate clearly
- Ability to work long hours as needed Mental Demands:
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards
deadlines
- Able to work independently, take direction, and provide
direction to others
- Manage differing personalities within the property, the resort,
and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure
situations
- Ability to effectively handle challenges in the workplace,
including anticipating, preventing, identifying, and solving
problems as necessaryMainsail Lodging & Development is a proud
equal opportunity/affirmative action employer committed to
attracting, retaining, and maximizing the performance of a diverse
and inclusive workforce. It is Mainsail's policy to ensure equal
employment opportunity without discrimination or harassment based
on race, color, religion, sex (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity or
expression, age, disability, national origin, marital or
domestic/civil partnership status, genetic information, citizenship
status, uniformed service member or veteran status, or any other
characteristic protected by federal state and/or local law.
Mainsail Lodging & Development maintains a drug-free
workplace.Powered by JazzHR5J03TXr5yS
Keywords: Mainsail Lodging & Development, Palmetto , Resort Host - Mainsail Beach Inn, Hospitality & Tourism , Bradenton Beach, Florida
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