Customer Service Coordinator
Company: USAA
Location: Wimauma
Posted on: August 1, 2022
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Job Description:
Purpose of JobLet's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special!It is all about learning and
growing.Our Insurance Customer Service role may be a new career for
you, but the journey is mapped out. There's a lot to learn. Our
comprehensive, fully paid three-month training program including
class discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. Our in-office development program provides the
training you need and the encouragement to create a proactive and
independent support style to service our membership. After six
months in-office, you'll have the opportunity to work in a hybrid
model where you can work from home 2-3 days a week.Job
RequirementsWe are currently seeking dedicated insurance
professionals to work in our Tampa office for future insurance
sales and service opportunities in 2022. Work schedules times will
vary and may include some weekends. Military veterans and spouses
are highly encouraged to apply.As an Insurance Sales & Service
Representative, you will work within defined guidelines, to provide
customer service, sales, and retention activities for multiple
USAA's Property & Casualty personal line products. You will
interact with our members across multiple contact channels (i.e.
inbound and/or outbound phone calls, email, chat, social media,
etc.) to provide adequate coverage and advice to help ensure
members' financial security.Primary Responsibilities:Identifies and
handles existing and emerging risks that stem from business
activities and the job role.Ensures risks associated with business
activities are effectively identified, measured, monitored, and
controlled.Follows written risk and compliance policies and
procedures for business activities.Facilitates the Property &
Casualty (P) member experience by answering inbound and/or outbound
phone calls, emails, and/or other contacts from members.Applies
proficient knowledge of personal lines insurance to assist members
with moderately complex quotes, binding new business, rating,
policy, billing, payment, underwriting, contract and coverage
provisions, and premium changes for insurance products and
services. Responsible for the respective trailing documents for all
states and/or international requirements and offerings.Identifies,
assesses and understands member needs and consistently provides
complete and accurate advice and solutions, including products and
services. Provides thorough issue diagnosis while minimizing
transfers, escalations and call backs.Uses the tools and resources
available to support members with some assistance.Effectively
operates in a contact center environment and navigates multiple
systems/programs while maintaining an engaging member interaction
that occurs across multiple channels.Required maintenance of
Property & Casualty (P) license and state registrations.Minimum
Requirements:High School Diploma or GED equivalent1 year of
customer service experience in insurance, financial services and/or
relevant direct customer service and/or sales
experienceSuccessfully acquire Property & Casualty (P) license and
state registrations before date of hireStrong interpersonal and
communication skills to build rapport with prospective and existing
membersAbility to prioritize and multi-task, including navigating
through multiple business applicationsAbility to apply knowledge
and understanding of insurance regulatory and compliance
requirementsSuccessful completion of a job-related assessment may
be requiredPreferred Requirements:1+ years of selling experience to
include frequent (e.g., daily) communications with customers via
telephone, e-mail and/or face-to faceExperience in a fast-paced
contact center environmentUS military service or military
spouseCompensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The hiring range for this position
is: $45,760.00 - $48,260.00.Employees may be eligible for pay
incentives based on overall corporate and individual performance or
at the discretion of the USAA Board of Directors.Geographical
Differential: Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average.Shift premium: Addressed
on an individual basis for applicable roles that are consistently
scheduled for non-core hours.Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.To see
details on our outstanding benefits, visit USAA Total
Rewards.Relocation assistance is not available for this
position.Successful completion of a job-related assessment is
required.
Keywords: USAA, Palmetto , Customer Service Coordinator, Hospitality & Tourism , Wimauma, Florida
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