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Resort Host - Mainsail Beach Inn

Company: Mainsail Lodging & Development
Location: Bradenton Beach
Posted on: March 13, 2023

Job Description:

ABOUT USOverlooking the stunning turquoise waters of Anna Maria Island, Mainsail Beach Inn features twelve residences ideally situated on Holmes Beach. -JOB SUMMARYThe Resort Host is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge Services. They will be the first impression providing a unique check-in experience. - -DUTIES & FUNCTIONS

Escort guests to room according to their preferences paying attention to those nonverbal cues to make each experience uniqueAssist guests to their rooms Assist with guest luggage as neededAbility to interact with guests and share hotel knowledge using personalization such as using the guest nameResponsible to know all functions to showcase the resort to each guestMaintain guest confidentiality Share knowledge of events and features within the resort Maintain knowledge of resort and local events to enhance the guests stayProvide local information for shopping, dining, nightlife, and recreational destinationsReceive, store, and deliver luggage and mailRun errands for guests Deliver fresh towels to guests and re stock room amenities as neededInspect rooms for cleanlinessMake travel arrangements for guests to include sightseeing and other toursAssist with coordination between Housekeeping and MaintenanceVerify & deliver guest requestsRespond to guest inquiries Follow scheduled shifts and follow break and lunch requirementsReport any suspicious activity or unusual items in roomReport any irregular behavior from guests in public areas and or in roomAbility to take initiative and handle assignments with limited supervisionFollow all hotel policies and procedures as outlined in the team member handbookMaintain cleanliness and order of work area -Hotel Performance
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on TripAdvisor and other social media sites -QUALIFICATION STANDARDSEducation & Experience:
High School diploma or higherPrevious hospitality experience preferredExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology -Physical Demands:
Ability to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 50 lbsAbility to communicate clearlyAbility to work long hours as needed -Mental Demands:
Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the property, the resort, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.Powered by JazzHR

Keywords: Mainsail Lodging & Development, Palmetto , Resort Host - Mainsail Beach Inn, Hospitality & Tourism , Bradenton Beach, Florida

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