Help Desk Technician
Posted on: January 11, 2022
Position Summary:Provides support to end users on a variety of
issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, Teams, and personnel requests
for technical support. Documents, tracks and monitors the problem
to ensure a timely resolution.Essential Functions:
- Proficient knowledge of printers, desktops, laptops, networking
equipment, Windows 10, Windows 7, Windows 8/8.1, Microsoft Office
- Computer power user
- Must be a team player with strong organizational and customer
- Excellent written and oral communications skills
- Ability to problem solve, learn quickly, and multi-task
- Off hours phone support on rotation and as needed
- Occasionally travel for 2-4 days at a time to perform store
- Selection, advisement and ordering of user hardware
- System imaging, build and deployment of user hardware
- Performs other work-related duties as assignedPWorking
Conditions:Works in open environmentOther Responsibilities and
Duties:This job description does not list all job duties.
Occasionally supervisors or managers may ask you to perform other
duties. Performance is measured against the tasks listed in this
job description and these other duties.Management has the right to
revise the job description at any time. The job description is not
a contract for employment and either you or the employer may
terminate employment at any time, for any reason.
1-2 years technical support experience
- Experience in searching online tools and resources to solve
- Strong customer service skills
- Demonstrated ability to act with accountability
- Excellent troubleshooting skills
- Inquisitive, curious nature
- Thrives in a challenging fast-paced environment
- Passion for IT and desire for continuous learning
- Requires minimal supervision
- Position involves regular bending, crouching, manual dexterity,
and the ability to lift 35 lbs.
Keywords: Tervis, Palmetto , Help Desk Technician, Professions , Venice, Florida
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