IT Technician
Company: Graham Healthcare
Location: Palmetto
Posted on: May 14, 2022
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Job Description:
Job Title-- -IT TechnicianLocationPalmetto, FL, USA Additional
Location(s)Employee TypeEmployeeWorking Hours Per Week40Job
DescriptionIt's Just Better Here. Graham Healthcare Group is hiring
for an IT Technician to join our dynamic team. This position will
provide escalation support and maintenance for client IT services
on tablets, computers, mobile devices, printers and any other
end-user hardware and software. -- -This position will also execute
client device installation, repairs, and upgrades to ensure optimal
performance. IT Technician Job Responsibilities:Assist in
developing long-term strategies and support capacity planning to
meet future client IT needsIdentify and capture user
requirementsConduct research on, evaluate, and recommend client
devices, software, and related products for purchaseInstall,
upgrade, configure, maintain, and troubleshoot end-user hardware
and software to ensure required desktop service levelsEnsure
accurate tracking of hardware through Asset Management
proceduresPerform onsite and remote analysis, diagnosis, and
resolution of complex PC, tablet, and mobile device problems for
end-users, recommending and implementing corrective solutions, as
needed.Provide escalated level 2 Service Desk support for end-user
software issues.Support Problem Management activities within
technical area of expertiseSupport accurate Incident and Request
Management information capture, prioritization, and ensure
completion within SLA timeframesSupport new-hire orientation and
onboarding requirementsCollaborate with system and network
administrators to ensure efficient operation of the company's
client services environmentIf necessary, liaise with third-party
support and equipment vendorsAdhere to all IT Service Management
policies and process areas (Incident, Problem, Request, Change,
Knowledge, and Asset Management)Contribute to continual service
improvement in all aspects of IT support functionEducation and/or
ExperienceAssociate degree in IT required, Bachelor's
preferredPrior help desk experienceInitiative to learn and
understand process/workflowExcellent troubleshooting skills, phone
skills and customer service skills About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare
Group has been designing business and technology solutions to drive
better care, outcomes, and productivity within its own home health
and hospice companies for over 20 years. In the last several years,
our solutions have been successfully integrated across the
healthcare continuum. Join Graham Healthcare Group and enjoy the
following benefits:Competitive Pay:-- - With opportunity for
advancement-- -Health and Welfare Benefits:-- --- -Various--
-medical, dental, and vision insurance options for you and your
family to choose from.-- -Supplemental Benefits:-- -Company paid
life insurance and disability benefits.-- - Also, pre-tax FSA and
HSA plans are offered.-- -Generous PTO Packages:-- - 15 days PTO--
-that grows with your-- -tenure, 6 paid-- -holidays, 1-- -personal
day.-- -Retirement:-- - Save for your future with our company
offered 401k plan-- -and pension.Pension: A company funded
retirement credit up to $50,000 provided after 3 years of
serviceCompany-Paid Education Programs:-- - Grow your career by
taking advantage of 50% discounts on tuition for selected courses
offered by Purdue and Kaplan.-- - -- -Benefits may vary based on
your employ NOTICE: Successful completion of a drug screen prior to
employment is part of our background process, which includes
medical and recreational marijuana. By supplying your phone number,
you agree to receive communication via phone or text. Graham
Healthcare Group is an Equal Opportunity Employer
Keywords: Graham Healthcare, Palmetto , IT Technician, Professions , Palmetto, Florida
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