Lead, Customer Service Representative

Company: XPO Logistics
Location: Ellenton
Posted on: August 3, 2022

Job Description:

Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. $500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. As the Lead, Last Mile Operations, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:

• Assist with managing the daily operations of contract carriers, including maintaining contractor schedules, monitoring reports and fostering positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations What you need to succeed at XPO: At a minimum, you'll need:
  • 4 years of experience in logistics or transportation, inventory control and merchandise reconciliation
  • Experience with Microsoft Office It'd be great if you also have:
    • Associate or bachelor's degree in a business-related field, Logistics or Supply Chain Management
    • Excellent verbal and written communication skills
    • Strong interpersonal and leadership skillsThis job requires the ability to:
      • Lift up to 50 lbs. Be part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
        The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
        Review XPO's candidate privacy statement here.
        
        

Keywords: XPO Logistics, Palmetto , Lead, Customer Service Representative, Sales , Ellenton, Florida