Customer Service Representative

Company: Liberty Savings Bank FSB
Location: Venice
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Description: Job Summary: Provides superior service to bank customers by performing banking transactions, opening new accounts, and expanding customer relationships. Essential Functions: - Maintains and balances a cash drawer, performs ATM, and assists with end of night balancing, while following security protocol. - Receives, posts, pays out funds, payoffs, balances, and proofs customer accounts. - Opens new accounts for checking, savings, business accounts, IRA, etc. - Adheres to Ask Program and customer onboarding process. - Identifies customer needs and recommends specific products and/or services by use of CNA process. - Expands customer relationships by making appropriate referrals. To include mortgage/consumer loans. - Performs account research and problem solving as needed. - Cross-trains in other areas of the financial center, such as ATM, Vault, Safe Deposit, Wire Transfers, other ancillary services and assists with opening and closing financial center. - Contributes to the achievement of financial center sales/service goals by meeting/exceeding individual goals. - Upholds customer satisfaction by supporting external and internal customers and answering questions/requests in a timely manner. - Maintains customer confidence and protects operations by following the Privacy Policy and keeping information confidential. - Complies with the bank procedures and follows regulatory/operational/security guidelines. Adheres to the Check Handling Agreement. Successful Mystery Shop scores. Minimal bank monetary losses. Secondary Functions: - Makes onboarding calls to existing customers and tele-consulting as necessary. - Provides support by performing clerical duties, such as answering telephone, maintaining accurate records, faxing, copying, and filing. - Contributes to the team effort by performing other job-related duties as assigned.Requirements: Standards: - Proficient in technical processing of all phases of the CSR I position (transactions, new account opening, savings, DDA, Commercial DDA, CDs, IRA's, balancing ATM, Safe Deposit processing and account closing), balances at 90% or better and assist in finding outages as evidenced by management observation and balancing documentation. - Dual control team member to open/close the financial center by following security protocol. - Embraces the ASK program and strives to achieve personal sales goals (referrals) as evidenced by sales reports and tracking forms. - Demonstrates proficiency with ERB process through audit of the CNA folders. - Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation. - Good understanding of all areas of compliance regulations (Reg. CC, Reg. E, Reg. D, TISA, Privacy Act, BSA, etc.) as evidenced by absence of regulation violations. - Must have completed and passed all mandatory training sessions, classroom, computer-based training and self-study as scheduled by manager within specified timelines or as classes are available. - Answers calls within 3 rings and returns phone calls or follows up on requests and/or questions within 24-hours. - Maintains regular attendance and punctuality as evidenced by attendance records. Physical Demands: - Talking-Ability to express or exchange ideas by means of the spoken word. - Hearing-Ability to receive detailed information through oral communication. - Seeing-Ability to view a computer screen for an extended periods of time and/or identify individuals visually. - Standing-Ability to stand on feet for long periods of time. - Walking-Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces. - Finger dexterity-Ability to work with fingers for handling coins or other small objects and use a keyboard. - Reaching-Ability to extend hand/arms in any direction to move/handle objects. - Lifting-Ability to lift and/or move up to 25 pounds. Knowledge, Skills and Abilities: - High school diploma or equivalent required. - Minimum 1year customer service or cash handling experience/skills required. - Able to communicate with individuals at all levels, provide superior customer service, and work well with others is required. - Able to demonstrate a professional courteous manner, present a well-groomed, business-like appearance and use proper telephone etiquette/grammar is required. - Able to work a flexible schedule and skills in accuracy, cash handling, and math are required. - Basic computer skills and the ability to learn industry-related software are required. PM19 PI208395270

Keywords: Liberty Savings Bank FSB, Palmetto , Customer Service Representative, Sales , Venice, Florida